FAQ's
Frequently Asked Questions (FAQs)
We understand you may have questions about our products, services, or policies. Here is a list of the most commonly asked questions to help you:
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What types of humidifiers do you offer?
We offer a wide range of smart air humidifiers, including ultrasonic models, with temperature and humidity sensors, remote controls, and connected features, carefully selected for their quality and advanced technology. -
How do I place an order?
To place an order, browse our site, select the desired products, add them to your cart, proceed to checkout, enter your information, and complete your purchase. -
What payment methods do you accept?
We accept major payment methods: credit cards, debit cards, and secure online payment platforms. -
How long does delivery take?
National orders: typically delivered within 5 to 7 business days.
International orders: typically delivered within 10 to 15 business days.
You will receive a tracking number by email once your order has shipped. -
Do you ship internationally?
Yes, we ship worldwide! Delivery times and fees vary depending on the destination. -
Can I track my order?
Absolutely. Once your order ships, you will receive a tracking number by email to follow your delivery status in real-time. -
What should I do if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us within 48 hours of receipt at zenair.humidifier@gmail.com. We will resolve the issue promptly. -
Do you accept returns or exchanges?
Yes, we accept returns and exchanges under certain conditions. Please refer to our Return Policy or contact us for more details. -
How can I contact customer service?
You can contact us anytime by email at zenair.humidifier@gmail.com. We’re here to help! -
Do you offer warranties on your products?
Warranty availability depends on the model. Specific details are provided on each product page. Feel free to write to us with any questions. -
Are your products quality tested?
Yes, all our humidifiers undergo strict quality control to ensure performance, safety, and durability. -
Can I cancel my order after placing it?
Orders can be canceled before shipping. Contact us as soon as possible at zenair.humidifier@gmail.com to request cancellation.