Shipping Policy
At ZenAir, we are committed to providing you with a seamless shopping experience, from order placement to delivery at your doorstep. Below are the details of our shipping policy:
Order Processing
All orders are processed within 1 to 3 business days after your purchase is confirmed.
Once your order is shipped, you will receive a confirmation email with your order details and tracking information.
Delivery Timeframes
Delivery times may vary depending on your location:
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Domestic shipping: estimated between 5 to 7 business days.
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International shipping: estimated between 10 to 15 business days.
Shipping Partners
We work with reliable carriers to ensure secure and timely delivery.
Order Tracking
As soon as your order is shipped, a tracking number will be sent to you by email. You can use it to track your package in real time.
Shipping Information
Please ensure that the shipping address you provide is accurate and complete to avoid any delays.
If delivery fails due to an incorrect address or recipient absence, please contact us promptly to resolve the issue.
Delays and Issues
While we do our best to ensure delivery within the estimated timeframes, some factors beyond our control (weather conditions, customs, carrier delays, etc.) may affect delivery times.
In case of delay, please contact us at zenair.humidifier@gmail.com for assistance.
Lost or Damaged Packages
If your package is lost or arrives damaged, please notify us within 48 hours of receipt. We are committed to finding a quick and effective solution.
Thank you for trusting ZenAir. Our team is dedicated to delivering your products with care and efficiency.
Thank you for choosing us!